about us

our history

 Channel Watch has over 13 years of experience providing comprehensive and effective Test Call programs for Behavioral Health Hospitals and Addiction Treatment Centers. 

Our experience has taught us to measure call center activity in the most effective ways. We understand that your Assessment and Referral clinicians have direct interaction with potential patients.  You must ensure your Assessment and Referral teams are consistently professional and effective.

what we do

An effective and professional call center team guarantees a positive experience for the caller.  We understand that each client is unique, so based on the predetermined best practices of your facility, we measure the quality of the intake clinician's interactions with a caller. These interactions are recorded, scored and analyzed by our team of professionals.   You get actual recordings and a detailed analysis of your call center in action!

Call us today and let's discuss how we can partner to help your transform your call center!​​


Monday8:00AM - 6:00PM
Tuesday8:00AM - 6:00PM
Wednesday8:00AM - 6:00PM
Thursday8:00AM - 6:00PM
Friday8:00AM - 6:00PM