Frontline Focus Learning Center

Take charge of training your Staff


~On-Demand Training ~

     Train Anywhere, Anytime on Any Device!


​     Contact us for more information and pricing!


Why On-Demand Learning?

  • Allows you to keep all employees fully trained no matter the shift or turnover frequency.

  • You can make this training a part of your New Employee On-boarding process.

  • Allows for refresher training for existing employees.

  • When used in conjunction with our Frontline Focus Test call program, you can immediately see the results of the training efforts.

Benefits and Outcomes of Assessment and Referral Staff Training

  • Learn to quickly build rapport with the family member or patient

  • Learn how to quickly get a clear picture of the situation.

  • Learn how to increase the likelihood that the potential patient keeps the appointment for a full face-toface assessment at your hospital

    

LEARNING PATHS

  

 Assessment and referral STAFF TRAINING  

  (7 Components of a successful inquiry call)


Assessment and Referral intake clinicians must possess a special and specific skill set not found in many other call centers.  It is important to make sure these employees have the training needed to quickly and compassionately  assess the behavioral health situation and provide the needed referrals to your facility or other if needed.

Channel Watch has a proven track record of providing training to A&R clinicians. When used in conjunction with our Frontline Focus Test call program, you can immediately see the results from the training efforts.  


HEALTH CARE TOTAL COMPLIANCE training PAK

 Safeguard your organization from compliance concerns such as HIPAA privacy and security, patient safety risks, fraud, waste and abuse, and sexual harassment and discrimination lawsuits.

 

NAHAM Access Keys Training Pak   

NAHAM (National Association of Healthcare Access Management) AccessKeys were created to encourage Patient Access Professionals to measure, track and compare common KPI's (Key Performance Indicators) used in the financial and quality management of health systems across the industry. 

 

Revenue Cycle performance

 This education is proven time and again to increase financial performance. Staff learns best practices from experts quickly and efficiently. There are 3 learning paths to choose from:

- Medical Collection Soft Skills Track

- Improving the Patient Experience  Track

- Annual Compliance Update Track

 


                   *Contact us for detailed course listings

    

Testimonials


  • "Channel Watch allowed us to take our team from good to great! We utilized the training module and the test calls to improve our response to referral sources, patients and their families"



    "Channel Watch allowed us to take our team from good to great! We utilized the training module and the test calls to improve our response to referral sources, patients and their families"


       Shelley Plemons  ~ strategic behavioral health

Hours

Monday8:00AM - 6:00PM
Tuesday8:00AM - 6:00PM
Wednesday8:00AM - 6:00PM
Thursday8:00AM - 6:00PM
Friday8:00AM - 6:00PM
SaturdayCLOSED
SundayCLOSED

contact