Frontline Focus Learning Center

Take charge of training your Staff


~On-Demand Training ~

     Train Anywhere, Anytime on Any Device!
​     Contact us for more information and pricing!

          ~Front Line Focus ~          On demand Training Program

Channel Watch Offers 3 Learning Paths.  

 - HEALTH CARE TOTAL COMPLIANCE: Safeguard your organization from compliance concerns such as HIPAA privacy and security, patient safety risks, fraud, waste and abuse, and sexual harassment and discrimination lawsuits.

     



Assessment and Referral intake clinicians at Behavioral Health Hospitals or Addictions Centers must possess a special and specific skill set not found in many other call centers. It is important to make sure these employees have the training needed to quickly assess the behavioral health situation and provide the needed referrals to your facility or other if needed.

Failure to fully assess the needs of potential patients could have unintended and negative consequences.

That’s where Channel Watch Frontline Focus Training comes in!

Channel Watch Frontline Focus On Demand Training has a proven track record of providing training to Assessment and Referral clinicians. When used in conjunction with our Frontline Focus Test call program, you can immediately see the results from the training efforts.

Testimonials


  • "Channel Watch allowed us to take our team from good to great! We utilized the training module and the test calls to improve our response to referral sources, patients and their families"



    "Channel Watch allowed us to take our team from good to great! We utilized the training module and the test calls to improve our response to referral sources, patients and their families"


       Shelley Plemons,           strategic behavioral health

We provide On-Demand or Live Webinar Training for your staff!

Why is On-Demand Training an effective training solution?

  • Allows you to keep all employees fully trained no matter the shift or turnover frequency.

  • You can make this training a part of your New Employee On-boarding process.

  • Allows for refresher training for existing employees.

  • When used in conjunction with our Frontline Focus Test call program, you can immediately see the results of the training efforts.

Benefits and Outcomes of Assessment and Referral Staff Training

  • Learn to quickly build rapport with the family member or patient

  • Learn how to quickly get a clear picture of the situation.

  • Learn how to increase the likelihood that the potential patient keeps the appointment for a full face-toface assessment at your hospital.

  • And much more!

Hours

Monday8:00AM - 6:00PM
Tuesday8:00AM - 6:00PM
Wednesday8:00AM - 6:00PM
Thursday8:00AM - 6:00PM
Friday8:00AM - 6:00PM
SaturdayCLOSED
SundayCLOSED

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