Rep Watch

The monitoring and analysis of in-field merchandising rep activity is our expertise. We make sure you have the best possible in-field rep performance and program success; We get answers to these types of questions

• Is the work getting done?
• Is the field rep effective?
• Is the store management happy with your rep?

Client Watch

Acquiring new clients can be a long, expensive and time-consuming process. Therefore, once a customer has been acquired, it is critical to retain them. You must understand their perception of your company and their satisfaction level with your services.

Many times dissatisfied customers don't identify themselves until it is too late. Channel Watch can uncover unhappy clients before they "cancel the contract" and alert you of issues before they get too big to resolve. We will also identify what you are doing well. We will identify areas for improvement, uncover unmet needs or opportunities, and reinforce positive performance.

Web Watch

You understand the lifetime value of satisfying your customers. Your competition is only one mouse-click, phone call, or price-point away--keeping your customers highly satisfied is absolutely critical to long-term success.

Channel Watch understands the unique needs of the retail industry and the long-term value of customer satisfaction and retention. We can help your company audit and correct online content across multiple websites to ensure the long-term profitability of your Direct Marketing business.

We provide customers with a comprehensive analysis of their eCommerce business.

This service audits the customer's products on the Internet as well as their competitor's products. We also provide strategic recommendations on improving their web presence.

• Improve online sales.
• Maximize online investment.
• Monitor and maintain company and brand image.

Through Channel Watch, you can provide your clients with a comprehensive analysis and report on their eCommerce business!

Retail Snapshot™

Considering a new market or launching a new product? This requires in-depth analysis and critical thinking, however there isn’t always time or budget to perform the necessary research.

Retail Snapshot™ is a quick cost effective planning tool that provides real-time data to help take the guess work out of business planning for manufacturers.

The Retail Snapshot™ is a critical planning and research tool for business and marketing professionals in need of quick, meaningful data and analysis. It can be applied to new product business planning, development, or marketing and sales strategy.